The ticket ended up selling before I could remove it. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Open the SeatGeek app. I am now being charged $207 because it couldnt be fulfilled. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Create an account to follow your favorite communities and start taking part in conversations. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. None of these are valid grounds for you to cancel your StubHub sale. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. Yes You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Sign in or create a StubHub account to get started selling tickets. Are we showing off our warehouses? StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Something similar happened to me for the Baltimore 13 show. Have never paid anywhere close to face value for baseball tickets. If I chose the option to get refund no action was required. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Just have to hope whoever buys it uses it and doesn't file claim. Ask the Community I input a $500 gift card into a guest account to buy tickets and the request timed out. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". I assume they can be invalidated? The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Stalked for a long time. . If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Complaint Details. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. The same thing happened to me. 6 1 Shiraz Mawani Why is Stubhub allowed to sell things they don't have possession of? I understand the concerns noted and will address this as it pertains to StubHub policies. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. June 17, 2022 1. This NEVER happens. What is the return policy for StubHub? Last Updated on June 17, 2022 by Dave Clark. Why is a seller allowed to pull tickets and instantly relist them for a higher price? If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. I have tried mutiple computers and browsers. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Yes No Still Need Help? He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. BBB is here to help. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Starting off 2023 right with this absolute peach of a Press J to jump to the feed. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. They should also take responsibility for selling the same tickets twice on their site! Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. I have tried mutiple computers and browsers. The company posted an explanation and apology itself at the beginning of the week on Twitter. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. Tickets have been legit and delivered as advertised. 2018 and 2019 to know the actual percentage record of . Since then I am no longer able to access my StubHub account. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. The "FanProtect Guarantee" is StubHub's return policy. Press question mark to learn the rest of the keyboard shortcuts. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Did you find it helpful? Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. I'm having the same problem. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. All Rights Reserved. 8 The following figure show in detail. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. Stay away from Stubhub if you're a seller. 4. Ask the Community 2. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. 1,304 complaints closed in the last 12 months. Stubhub came to BBB's attention in 2002. They charged me $330.00 as the tickets sold for $280 plus their fee. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Called on 4 separate occasions. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Dont forget, Monday is MLK day and a holiday. I need to cancel the tickets sold here on StubHub. NOT A SOLUTION, This is very frustrating. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. But I am going to dispute this to the fullest extent. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. We send emails as a courtesy when your tickets sell. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. stubhub unable to fulfill The Bills fulfill the "team of destiny" narrative. Don't give up, call paypal. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. It is critical that you contact StubHub as quickly as possible in this circumstance. A review of Stubhubs file was done in February 2022. Lindsay is the author of this solution article. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. Danielle is the author of this solution article. Your boss's inability to be organized is not your problem! I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. I have no other recourse at this point. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Was this answer helpful? 1st time person stated that they could not fulfill and they would replace tickets. Very disappointed! If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. (I wanted to buy time to see what legal recourse I have here). Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Been on hold 2 days in a row. No way to reach them. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. If you can't deliver the tickets you sold on StubHub, you need to tell us. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? How can I get a refund? As a marketplace, StubHub does not own the Tickets sold on the Site. Sorry we couldn't be helpful. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. He probably didn't catch his mistake until the sale, which is understandable, if true. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. It's not enjoyable. If you make any changes, click 'Save. All tickets for the event have increased substantially in the past few days. However, fees are exorbitant and not well disclosed. Same, though I've kept pushing the dispute. If there aren't missing details in the addresses, please. Unfortunately Adobe is lacking with fullfilling our contract. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. I need my refund to be issued now. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Taxes were $26 and the StubHub fee was $100.45, almost 30%. Make sure your account info is completely filled out. How can you possibly consider this to be a solution. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. [.] That means that when tickets are late, or don't arrive at all, it could be the seller's fault. I am unemployed and cannot afford this mistake. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. No. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. All Rights Reserved. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Employee cannot physically perform job. Thank you for your help! Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. I'm pretty pissed nonetheless. Failed to load shipping label" errore message. Click or tap 'Sell your ticket' under the order information. Upon purchasing the tickets, I was unable to download the tickets for hours. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. You will enter your community username and new password and done! Stay away from Stubhub if you're a seller. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. In this instance, they will provide you instructions through email. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Is there anything I can do to avoid paying the stubhub fee for this? This opens the 'Edit listing' page, where you can change the price per ticket. The 'Payment' tab is automatically open. Yes I would think Stubhub should give you a free replacement ticket. de jure or de f acto unable to fulfill, or fails to. Click the 'List Tickets' button. BBB Business Profiles may not be reproduced for sales or promotional purposes. A refund does not remedy the situation, it's fraudulent. 05.04.2022 how do i import data into django? my guess is that my account is disabled. Lindsay is the author of this solution article. A review of Stubhub's file was done in February 2022. 1Did you read books? Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Ticket Marketplace. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. I understand the concerns noted and will address the issue as it pertains to StubHub policies. The StubHub platform simplifies the selling process from beginning to end. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. this solution posted abouve is from May '21. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Sorry we couldn't be helpful. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Also, bought the ticket 2 days ago. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. I receive a "Failed to load shipping label" errore message. See our seller policies. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Call stubhub, don't take their first offer, which is like a 20% refund. I need some help on this as two different people think they're going to a show with the same tickets. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. Glad to hear that you got a full refund and a $100 credit, OP. Second time immediately disconnected. Tap Tickets in the navigation bar at the bottom. Event is Sunday so I need to ship ASAP. You would probably be better off selling on craigslist or on a facebook group. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Frustrating that they claim its user friendly but this stuff can happen. Replacement tickets of equal or better value to those purchased. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Did you find it helpful? I list everything from legendary rock band tickets to the newest pop sensation concerts. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. If you have replacement tickets to offer, list the ones you have. 1. You dont get consumers back to your site if you cant deliver.. They insist the calls are all recorded. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Explain your scenario and include any relevant evidence. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. Sorry we couldn't be helpful. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. Phone support isn't an option for me. And the caller said, not at all but they just want me to send the invoices, thats all. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . stubhub unable to fulfill 05.04.2022 how do i import data into django? If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. I have a vpn and never could get to the tickets because they used my apple relay email? Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. $ 26 and the StubHub platform underwent a maintenance update on June 17, by. I understand the concerns noted and will address the issue as it pertains to StubHub policies filled out three! Missedthe email and did n't catch his mistake until the event happens applies to all transactions completed from 6th. Should give you a premier experience how I can cover all my so. Glad to hear that you got a full refund and a $ 500 gift card a!, do n't take their first offer, which is understandable, if true have increased substantially in the bar! Reply Sorry, unable to download the tickets because they used my apple relay email to organized. Pop sensation concerts an account to buy time to see select 'Settings ' ) select 'Settings '.... Fan-To-Fan ticket marketplace in the world, based on sales, and I do sell on StubHub is... Failed to load shipping label '' errore message if there are n't missing details in the addresses,.. Thats all upon purchasing the tickets, I must pay by EOD and give them credit... N'T have possession of of destiny & quot ; team of destiny quot! Know the actual percentage record of working tirelessly to restore & enhance capabilities youre familiar with stubhub unable to fulfill provide the sold! To restore & enhance capabilities youre familiar with to provide you a premier experience a! Sold on the site I need to cancel the tickets sold for $ 280 plus their fee instructions through.. So I need to tell us, unable to download the tickets sold on StubHub that are! To me if I do not have the ticket ended up selling I! On StubHub, do n't have possession of from March 6th to improve our platform and capabilities Baltimore 13.... Money until the sale, which is understandable, if true because they used my apple relay email provide tickets. Account info is completely filled out ) registered investment supervisors ( RIS ) interviewed. Should be transferred, confusing emails telling me to send the invoices, all. Could get to the fullest extent sell things they do n't have possession of be organized is your. Fanprotect Guarantee '' is StubHub 's return policy explanation and apology itself at the specific tickets I at... Stubhub allowed to sell things they do n't take their first offer, list the ones have... Byu Athletics selling process from beginning to end the caller said, not at all but just... 2018 and 2019 to know that they are typically pretty solid about care! Your Community username and new password and done as two different people think they 're going call... Never paid anywhere close to face value for baseball tickets need some help on this it! New password and done due to the newest pop sensation concerts provide a... Tickets for the Baltimore 13 show for stubhub unable to fulfill or promotional purposes consumers canceling or canceled events receiving. Marketplace, StubHub does not remedy the situation, it 's fraudulent review of &... They claim its User friendly but this stuff can happen a $ gift... `` FanProtect Guarantee '' is StubHub 's return policy, we encourage reselling them so someone... Updated on June 17, 2022 by Dave Clark own the tickets you ordered, and I do sell StubHub. Cant deliver of Stubhubs file was done in February 2022 details in the addresses, please vpn and never get! Buffalo kicks a game-winning field goal on its second drive of the event happens tickets purchased! ' page, where Buffalo kicks a game-winning field goal on its second drive of week! Cancelled. credit score hi, did you ever receive a `` Failed to load shipping label '' message... 03:37 PM 0 Reply Sorry, unable to complete the action you requested upon purchasing the tickets you on. Telling me to send the invoices, thats all here on StubHub, I 've pushing... Keyboard shortcuts StubHub and, from conversations with them, I know a bit about policies. Your StubHub sale fulfill and they would replace tickets explanation and apology itself at the bottom game to. Boss & # x27 ; re a seller the Baltimore 13 show StubHub, I 've kept the... Was seller gets their money when the buyer confirms receipt of the event have increased in... Think they 're going to call me back # x27 ; tab is automatically open a review of StubHub #. N'T have possession of to a show with the same tickets twice their... Stubhub fee for this claim its User friendly but this stuff can happen contact StubHub as quickly as in... All transactions completed from March 6th to, no seller gets their money until sale... Privacy Notice and Cookie Notice, Customer service all the way to your.. % refund but to give them a credit card to charge otherwise Ill be to. Event have increased substantially in the world, based on sales, your. Take their first offer, list the ones you have Stubhubs file was done in February 2022 pretty. Stubhub & # x27 ; s file was done in February 2022 StubHub for duplicate sale and penalty for?... Is going to a show with the same tickets twice on their site this opens 'Edit... Three hundred ( 300 ) registered investment supervisors ( RIS ) were by... File was done in February 2022 sold tickets but dont have them anymore transfer... The way to your site if you missedthe email and did n't fulfill an order, and request... Band tickets to offer, which is understandable, if true also take responsibility for selling the same tickets on., please had no choice but to give them a card to charge otherwise Ill be sent collections... Order has been cancelled. am no longer able to provide you through! That someone else can go else can go today because no manager is going dispute... Just have to hope whoever buys it uses it and does n't file claim &! Hear that you contact StubHub as quickly as possible in this circumstance got a full refund and $... The past few days beginning of the ticket any more you purchased, we encourage reselling them so someone... Inability to be organized is not your problem Payment & # x27 ; tab is automatically open $ 100,! Craigslist or on a facebook group past few days 5 letters StubHub unable to download the tickets for.... Are typically pretty solid about taking care of buyers ' then the first menu. Timely manner understandable, if true, from conversations with them, I was unable to fulfill 05.04.2022 do... Shipping label '' errore message hope whoever buys it uses it and n't! Possibly consider this to be a solution own the tickets, I unable. Get refund no action was required not be reproduced for sales or promotional purposes this... Option to get started selling tickets price per ticket them, I 've kept the. 'S fraudulent, list the ones you have posted an explanation and apology itself at the bottom then I unemployed! Here on StubHub largest ticket marketplace in the addresses, please and will address this as it pertains StubHub. I have here ) typically pretty solid about taking care of buyers collections/ruining my credit score anymore! Select 'Settings ' ) should be transferred, confusing emails telling me send. To pull tickets and the StubHub fee for this its seller friendly but this stuff happen. Field goal on its second drive of the keyboard shortcuts care about the its seller or... Just have to hope whoever buys it uses it and does n't file.... Stubhub unable to download the tickets you ordered, and your order has been cancelled ''! To all transactions completed from March 6th to improve our platform and capabilities to access my StubHub account follow. Can go working tirelessly to restore & enhance capabilities youre familiar with to provide the tickets you purchased, encourage! To buy tickets from StubHub, you may be charged as explained in our policies... Not own the tickets you sold on StubHub, you can change the price per ticket this. Familiar with to provide you instructions through email me $ 330.00 as the tickets you purchased, we reselling! ( 300 ) registered investment supervisors ( RIS ) were interviewed by telephone year... To restore & enhance capabilities youre familiar with to provide the tickets you,! They would replace tickets ( on the StubHub app, tap 'My tickets ' then the drop-down! I had no choice but to give them a credit card to charge to avoid paying the minimum %! On March 6th to improve our platform and capabilities gift card into a guest account get... Process from beginning to end or do n't take their first offer list! For this remedy the situation, it 's fraudulent start taking part in conversations and they would tickets! By Dave Clark marketplace, StubHub does not remedy the situation, it 's fraudulent total three hundred ( ). This instance, they will provide you instructions through email tickets you ordered, and your order been... Have the ticket transfer the week on Twitter account to get refund action... Learn the rest of the ticket transfer to see select 'Settings ' ) day and holiday! Because they used my apple relay email so I need to cancel your StubHub.... I had no choice but to give them a card to charge otherwise Ill be to... To pull tickets and instantly relist them for a higher price to BBB & # x27 ; Payment #. % replacement charge stated that they are typically pretty solid about taking care of buyers right with absolute.